Privacy Policy
Effective date: June 29, 2026
This Privacy Policy governs the collection, use, and disclosure of personal information by Floodline Restoration Co. through its website at waterdamageteaneck.com (the Site). Floodline Restoration Co. is a home-service marketing and referral company: when a visitor submits a service request through the Site, that request is forwarded to an independent local business in our referral network, and that business - not Floodline Restoration Co. - performs all work and contacts the visitor directly. By visiting the Site, submitting a request, or otherwise making information available to us, you acknowledge and agree to the practices described in this Policy. If you do not agree, please do not use the Site or submit any information through it. This Policy was last updated on June 29, 2026.
What Should You Know About Calls and Text Messages?
By providing a telephone number to Floodline Restoration Co., you expressly agree that both Floodline Restoration Co. and the independent business or professional to whom your request is referred may contact you at that number. Such contact may include calls and text messages placed through an automatic telephone dialing system (autodialer) and calls or messages that use a prerecorded or artificial voice, even if the number is listed on a federal or state do-not-call registry.
Consent is not a condition of purchase. You are not required to consent to receive automated calls or text messages in order to obtain any goods or services. Withholding consent will not affect the availability of services to you.
Message frequency is not fixed; it will vary based on the nature of your request and how the responding business chooses to follow up. Standard message and data rates charged by your wireless carrier may apply to every message you send or receive in connection with your request.
To stop receiving text messages at any time, reply STOP to any message we or the responding business sends you. For assistance, reply HELP. Sending STOP will end text messages to your number, but it does not automatically close an open service request or stop other forms of contact (such as phone calls or email) related to that request unless you separately ask us to discontinue that contact as well.
You may also submit opt-out requests or direct questions about messaging to us through our contact page at https://waterdamageteaneck.com/contact-us/.
What Personal Information Do We Collect?
We gather information in two principal ways: directly from you when you interact with the Site, and automatically as you browse.
When you complete a quote request, contact form, chat window, or call us, we receive identifying and project-related details that typically include your full name, one or more telephone numbers, an email address, the street address or general location where service is needed, and a description of the work you are requesting. The scope of that project description depends entirely on what you choose to tell us - it may be brief or may include details about the condition of your home, preferred timing, budget, or other relevant particulars.
Separately, our servers and third-party analytics tools automatically log certain technical information about each visit: which pages were viewed and in what order, the date and time of the visit, your approximate geographic location derived from your IP address, your browser type and operating system, and the URL of any page that referred you to the Site. This technical layer of data helps us understand how visitors use the Site and whether our advertising is reaching the right audiences.
With Whom Do We Share Your Information?
The primary purpose for which we collect your contact details and project description is to connect you with a qualified business that can actually respond to your request. Accordingly, the information you submit is made available to the licensed contractors, tradespeople, and home-service providers operating in the geographic area you specify - the professionals in our network who are positioned to quote and complete the work you described. Those businesses receive your information directly, reach out to you on their own, and operate entirely independently of Floodline Restoration Co.. We do not supervise their communications, their pricing, or their work.
Beyond that core referral function, we may disclose information to vendors who help us operate the Site (hosting, analytics, and advertising platforms), to our affiliated brands and shared-service entities as described further below, and as required by law, legal process, or to protect the rights or safety of any person. We may also transfer information in connection with a merger, acquisition, or sale of all or part of our business, in which case the acquiring entity would be bound to handle it consistently with this Policy.
We do not sell or disclose aggregate, de-identified analytics data derived from site usage in a form that identifies individual visitors.
Does This Site Collect Information From Children?
The Site is intended for use by adults seeking home-service referrals and is not directed at children under the age of 13. We do not knowingly solicit or collect personal information from anyone under 13. If we learn that we have inadvertently received personal information from a child under that age, we will delete it promptly. If you believe a child has submitted information through the Site, please notify us through https://waterdamageteaneck.com/contact-us/.
How Do We Use Cookies and Similar Technologies?
Floodline Restoration Co. and the third-party services we use place cookies and similar tracking technologies (such as pixel tags and local storage objects) on devices that visit the Site. These tools serve two broad functions: retaining your preferences so the Site behaves consistently from one visit to the next, and providing us and our advertising partners with data about how visitors navigate the Site, which pages attract the most interest, and which advertising campaigns generate requests.
You may configure most browsers to refuse new cookies, delete existing ones, or alert you before a cookie is stored. Disabling cookies will not prevent you from using the Site, but some features may behave differently.
Please be aware that certain analytics and advertising cookies - particularly those used for interest-based or targeted advertising - may qualify as the sharing of personal information for targeted advertising purposes under California, Colorado, Connecticut, Virginia, Utah, and similar state privacy statutes. Residents of those states have the right to opt out of that activity. Because we do not operate a cookie preference banner or toggle on the Site, the mechanism for exercising that opt-out is to contact us through https://waterdamageteaneck.com/contact-us/, and we will work with you to honor the request.
What Privacy Rights Do State Residents Have?
Residents of California, Virginia, Colorado, Connecticut, and Utah - and residents of other states that have enacted comparable comprehensive consumer-privacy legislation - are entitled to the rights set out below with respect to personal information we hold about them. Where a right is recognized under your state’s law but is not listed here, please contact us and we will evaluate your request under the applicable statute.
- Access and knowledge. You may ask us to identify the categories and specific pieces of personal information we have collected about you, the purposes for which it was collected, and the categories of entities to which it was disclosed or transferred.
- Correction. You may ask us to correct personal information we hold that is inaccurate.
- Deletion. Subject to certain legal exceptions, you may ask us to delete personal information we collected from you.
- Portability. You may request a copy of the personal information you provided to us in a portable, readily usable format, to the extent technically feasible.
- Opt-out of sale, sharing, and targeted-advertising profiling. You may direct us to stop selling or sharing your personal information and to stop using it for targeted advertising or profiling that produces legal or similarly significant effects.
A disclosure you should read carefully: The central function of the Site is to pass your submitted service request - including your contact information and project description - to the independent businesses in our network that are equipped to respond. Under California law (the CCPA) and certain other state statutes, that transfer may constitute a sale or a sharing of your personal information. We do not represent otherwise. If you prefer that your information not be passed to those businesses, the appropriate course is not to submit a request through the Site. If you have already submitted a request and wish to withdraw or opt out of further transfer of your information, please reach out to Floodline Restoration Co. through the contact page - that is the operative opt-out mechanism, as no banner, toggle, or in-page control exists for this purpose.
How to exercise your rights. Submit any request described above through https://waterdamageteaneck.com/contact-us/. An authorized agent may submit a request on your behalf provided they supply documentation of their authority to act for you. We reserve the right to verify your identity before fulfilling any request, using information already associated with your submission. We will respond within the timeframe the applicable state law prescribes.
Appeals. If we decline to honor a request in whole or in part, we will explain our reasoning. You may appeal that decision by replying to our response or by contacting us again through the contact page; we will inform you of the outcome of the appeal and, where required by law, advise you of any further recourse available to you.
Non-discrimination. Exercising any of the rights above will not result in Floodline Restoration Co. denying you access to the Site, charging you a different price, or providing a diminished level of service.
What Do You Authorize When You Submit Information to Us?
Each time you submit a form, initiate a chat session, or otherwise transmit personal information through the Site, you are expressly authorizing two things. First, you authorize Floodline Restoration Co. to transfer that information to the independent business or professional in our network that is best positioned to respond to your request - the referral that is the core purpose of the Site. Second, you authorize both Floodline Restoration Co. and that receiving business to contact you about your request by telephone, email, and text message, including through automated calling systems or dialing equipment and through prerecorded or artificially generated voice messages.
To be unambiguous: agreeing to receive automated calls or text messages is not a condition of obtaining any service. You may choose not to consent, and that choice will not disqualify you from receiving a referral or otherwise affect what is available to you through the Site. If you wish to withdraw your authorization for a particular type of contact after submitting a request, please notify us through https://waterdamageteaneck.com/contact-us/.
How Does Information Flow Among Floodline Restoration Co.’s Related Companies and Vendors?
Floodline Restoration Co. is one brand within a group of home-service websites and marketing properties that share common ownership and management. Other brands within that group focus on different trades, geographic markets, or customer segments, and the entire group relies on a set of shared operational infrastructure: centralized call-answering and scheduling platforms, customer-relationship-management (CRM) systems, web hosting environments, and marketing-technology stacks.
To route your request to the most relevant trade professional, to maintain accurate records, to issue any applicable billing, to detect and prevent fraud, and to monitor quality across the network, personal information you submit may be accessed by or transferred to other brands within our ownership group and to the vendors providing those shared services. Any affiliated brand or service provider that receives your information in this manner is expected to handle it in accordance with either this Policy or a materially equivalent privacy policy governing their own operations.
This intra-group and vendor sharing is distinct from the referral transfer described in the Sharing section: it concerns the internal plumbing that makes the network function, rather than the outbound transfer to the contractor or tradesperson who will actually perform your requested work.
How Can You Reach Us With Privacy Questions or Requests?
If you have questions about this Privacy Policy, wish to exercise a state privacy right, or need to submit any other privacy-related request, please contact Floodline Restoration Co. through our contact page at https://waterdamageteaneck.com/contact-us/. We will direct your inquiry to the appropriate person and respond as promptly as circumstances allow.